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If the part does not pair, the phone shows a persistent warning message. The company says this ensures quality and reflects the need for parts such as displays, cameras and batteries to be calibrated for each handset.
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Apple is applying part-pairing to replacements – each component is synchronised with the IMEI number of the device to which it is to be fitted.Īpple does this through a system configuration software tool that must be run on the device after repair. The third concern may be the most controversial. “The parts are crazy expensive $329 for an in-store repair where Apple does everything vs $278.35 for a DIY repair, after you give them your old screen and if you don’t rent their tools – which by the way if you did would bring the total DIY cost to $327.35,” said teardown engineer Shahram Mokhtari. According to an iFixit analysis, the difference for a display can be as little as $2. That may lead many to baulk in these cash-strapped times – and the kit itself is professional-grade, arguably overkill (as shown by a comparison between the two heavy-duty suitcases that contain 79lb (36kg) of tools and the package iFixit claims can perform the same tasks).Īlso on the barrier-to-entry, there is little self-repair cost advantage offered on parts.
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You can rent its repair tools for $49 plus parts, but must put down a refundable $1,200 (£980) deposit. Second, the Apple scheme still has a fair-sized barrier to entry.
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First, the repair manuals are free and clear, but the range of parts being made available is comparatively limited, falling into six main categories with supporting parts such as screws and cowlings. As much as campaigners such as iFixit have been highlighting not just repairability but e-waste as strong arguments in their favour, OEMs want to see how much appetite there is for self-repair – all while seeking to influence the future regulatory roadmap.Īpple’s launch scheme has, however, raised further concerns. That self-repair is initially being offered only for more recent and typically more expensive products should not obscure that these initiatives represent a decent start.
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However, again this would stretch back only until 2020, even though, in its own position paper on self-repair, the company acknowledges that a MacBook Pro lasts “an average of 2-4 years longer than traditional PCs”. Other lines will be added over time, with Apple having committed to adding Mac laptops powered by its own processors over the course of the year.
Similarly, most of the launch schemes cover handsets, though Microsoft is supporting newer Surface laptops and HTC its Vive VR helmet. There isn’t much for anyone who might be trying to eke more life out of an older device because of today’s economic crisis. By contrast, Samsung is supporting the Galaxy S20 and S21, the first of which was launched in early 2020, while Apple’s scheme covers generations from and after the iPhone 12, launched later the same year. The earliest product supported is the 2016 Google Pixel 2 handset.
They will make the user feel more confident about the likely outcome and potentially expand the global repair network, leading to greater competition on price.īefore looking at how Apple Self-Service Repair is a bit of an outlier, one important point to make is that most of the schemes cover more recent products, typically dating back around four years.
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The iFixit-partnered schemes also allow owners to buy approved parts and then have an expert install them. Self-repair will have an impact on independent providers. Similarly, there are not that many reasons why anyone would want to pay for parts and go DIY for a device that is still under warranty, notwithstanding mounting concern around privacy. Installing a new SIM tray and even an adhesive-fixed battery can be relatively trivial tasks replacing a display not so much. It is fair to say that most consumers will still prefer to have repairs carried out by an expert (though equally true that most E&T readers will feel like part of the exception). France was the first country to do so in January 2021 and plans to extend the repairability scores it mandates across a range of electronic products to include durability. Leading electronics companies have gradually come around to addressing the demands of right-to-repair campaigners as politicians have become more open to introducing laws. Its rivals have partnered with independent repairs specialist and replacement-parts supplier iFixit.
However, unlike others recently launched by Samsung, Google, HTC and Microsoft, the company is maintaining complete control over its programme. Apple launched its first self-repair scheme in the US in April, with Europe to follow later this year.
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